Overview
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the agile world of technology while embracing our collaborative, and inclusive culture.

*Ready to redefine air travel? The journey starts here, with you at SITA.*
About The Role & Team
This is an exciting opportunity to become an integral part of an experienced and smart SITA GNCC team. The role is a Sr. Specialist role, responsible for operational fault management for SITA-managed LAN / WAN & security solutions. An ideal candidate will be monitoring and managing the airport LAN/WAN,



Network Security along with local and wide area networks for the SITA customer environment to ensure maximum uptime.

The role includes Level 2/3 technical support, troubleshooting, configurations, documentation, network optimization and management of the LAN/WAN/ Security infrastructure, The candidate will also maintain and upgrade existing systems as necessary. The ability to work in a complex networking environment is also preferred.

You will be apart of an excellent and innovative team , reporting to the Senior Manager Service operations.

What You Will Do
- Responsible for Network troubleshooting including LAN, WAN & Security domains
- Responsible for responding to technical support calls from SITA customers.
- Implementation, Deployment, L2/L3 Support for network devices, LAN, WAN, Firewall, Network troubleshooting/ configuration etc.
- Troubleshoot & resolve highly complex customer network & security issues
- Experience in troubleshooting Cisco routers, switches & firewalls (ASA,

📌 Senior Specialist Service Operations (Delhi)
🏢 SITA
📍 Delhi