About the Job

We are looking for a proactive and customer-obsessed
Customer Success Executive
with
2–4 years of experience
in SaaS customer success, account management, or client servicing, who can independently own the post-sales relationship—from onboarding and adoption to retention and renewal. This role requires excellent communication skills, a strong service mindset, and the ability to coordinate across technical, operations, and support teams to keep enterprise customers successful.

Job Overview

As a
Customer Success Executive
, you will be responsible for driving adoption, satisfaction, and retention across enterprise accounts using
FalconETMS
, our Employee Transport Management SaaS platform. You will onboard recent clients, run regular check-ins and business reviews, resolve escalations, and ensure every assigned account realises measurable value from the platform.

Key Responsibilities

Onboarding & Adoption
- Own end-to-end onboarding and implementation for assigned accounts in coordination with technical and operations teams.




- Conduct product training and walkthroughs for client stakeholders and end users.
- Drive early adoption and ensure clients achieve go-live milestones on schedule.

Account Ownership & Client Engagement
- Act as the primary point of contact for assigned enterprise and GCC accounts.
- Build relationships with Facility/Admin Heads, Transport Managers, HR teams, and Procurement.
- Conduct regular check-ins, usage reviews, and quarterly business reviews.
- Understand client operations and recommend platform features that solve their challenges.

Retention & Growth
- Own account retention, renewals, and early identification of churn risk.
- Identify upsell and cross-sell opportunities and coordinate with the sales team on closure.
- Track account health scores, adoption metrics, and renewal timelines.

Escalation & Issue Management
- Act as the escalation point for client issues and drive timely resolution with support and product team

📌 Customer Success Executive (Hyderabad)
🏢 Colosseum Tech (FalconAVL)
📍 Hyderabad