Ensures all SoPs are adhered to and we provide “Care like no Other”

Every customer has a warm & caring experience aligned with the Service Experience Plan.

Customer Journey:
- Builds rapport with customers from the very first meeting; understands the customers and their requirements.
- Serve as a point of contact for expected parents and new families, addressing their concerns, providing information, and ensuring a positive experience throughout the pregnancy journey.
- Develop and nurture relationships with doctors and other relevant medical practitioners.
- Provides relevant information – Facility tour | Brief intro about MH | USPs of MH | to build the relationship.
- Highlights the perks, value adds, safety and service protocols that have been designed to provide superior care, stay, category of room etc when engaging in the facility tour.
- Coordinate educational programs, workshops, and tours to showcase the hospital's facilities and expertise in maternity care
- Follow up to ensure attendance for antenatal sessions.
- Keep the Management updated regarding all feedback ,



service gaps , customer perception of our products.
- Own any issues the customer may encounter & ensure prompt recovery by respective team.
- Actively work with coordinating departments to close the gaps to ensure the service experience constantly meets expectations.
- Follow up calls for: Future session, consultation & Diagnosis
- To be constantly updated on competition activity.

Consultant Management :
- Keep Consultants informed regarding their confirmed referral appointments.
- Keep the doctors (treating and referral) informed about the ongoing status of the patient.
- Maintain a cordial and professional relationship with Consultants.

Responsible for Outstanding Service Experience Delivery:
- Ensures personal grooming as per standard; maintain discipline and decorum.
- Contributes to implementation of the Service Vision
- Ensures team delivers care like no other ~ coordinates with s

📌 Walk-in || Relationship Manager (Bengaluru)
🏢 Rhea Healthcare
📍 Bengaluru