Location: Pune
Experience: 13 Years
Employment Type: Full-Time
Work Mode: Work from Office
Job Summary
We are looking for a dedicated and student-focused Student Relations Officer (SRO) to build robust relationships with students, ensure a positive student experience, and coordinate with internal teams to provide timely support. The ideal candidate should possess excellent communication skills, a problem-solving mindset, and a passion for student engagement.
Key Responsibilities
- Build and maintain strong relationships with students and parents.
- Counsel and guide students throughout their academic journey.
- Handle student queries, concerns, and grievances efficiently.
- Coordinate with Academic, Administration, and Placement teams to ensure seamless student support.
- Maintain accurate student records and documentation.
- Plan and execute student engagement activities, orientations, and events.
- Monitor student satisfaction and retention initiatives.
- Provide timely resolution of student issues and escalate concerns when required.
- Support students with academic and career-related guidance.
- Track student data and prepare reports as required.
Required Skills
Communication Skills
- Excellent verbal and written communication.
- Strong interpersonal and relationship-building abilities.
- Ability to counsel and guide students effectively.
Student Engagement & Relationship Management
- Strong rapport-building skills with students and parents.
- Experience in handling student queries and grievances.
- Focus on student satisfaction and retention.
Coordination & Organizational Skills
- Ability to coordinate with multiple departments.
- Strong documentation and record management skills.
- Experience in organizing student engagement activities.
Problem-Solving
- Proactive approach to resolving student issues.
- Conflict resolution and escalation management.
- Student-first mindset.