Role Overview
We are looking for an experienced IVR who can manage and supervise the IVR Associates. The person should be able
to ensure smooth communication between customers, internal teams, and management.
The role will involve handling customer queries, tracking call responses, monitoring service
quality, coordinating with teams, and ensuring that no customer query or lead is missed.
The candidate should be able to lead a small team, manage daily workflows, maintain
reports, and ensure professional customer communication across all touchpoints.
Key Responsibilities
The IVR will be responsible for managing inbound and outbound customer calls,
ensuring timely response to customer queries, and maintaining the quality of communication.
The person will supervise the IVR/calling team and ensure that all leads, complaints,
queries, booking-related calls, and follow-ups are handled properly.
They will be expected to prepare daily call reports, lead status reports, query resolution
reports, and escalation summaries for the management. The candidate should be able to




track missed calls, pending follow-ups, customer complaints, booking enquiries, and
coordination requirements with different departments.
They will also coordinate with the front office, operations, marketing, and management
teams to ensure smooth information flow. For example, if there is a customer enquiry
regarding bookings, packages, party plans, school visits, corporate bookings, or group
events, the IVR should ensure the information reaches the right team and proper
follow-up is done.

Preferred candidate profile

The candidate should have strong communication skills, team management ability, customer
handling experience, reporting discipline, and basic knowledge of CRM/call tracking
systems. They should be comfortable working in a fast-paced setting and should be
able to handle escalations calmly and professionally.
Preferred Candidate Profile
We are looking for someone who is structured, responsib

📌 Customer Care Executive (Jaipur)
🏢 Randstad
📍 Jaipur