Front Office Manager is responsible for overseeing all front office operations, ensuring exceptional guest service, smooth day-to-day functioning of the reception, reservations, concierge, bell desk, and guest relations. The role focuses on maximizing guest satisfaction, optimizing room revenue, maintaining operational standards, and leading the front office team.

Key Responsibilities Guest Service
- Ensure a warm, professional, and efficient check-in and check-out experience.
- Handle guest complaints, requests, and feedback promptly and effectively.
- Maintain high levels of guest satisfaction and service excellence.
- Build positive relationships with repeat and VIP guests.

Front Office Operations
- Supervise daily operations of the Front Office, Reception, Concierge, Bell Desk, and Guest Relations.
- Monitor room availability, room inventory, and occupancy.
- Coordinate with Housekeeping,



Engineering, Sales, and Food & Beverage departments for seamless operations.
- Ensure compliance with hotel policies, SOPs, and brand standards.
- Conduct daily briefings and shift handovers.

Revenue & Reservations
- Maximize room revenue through upselling and room inventory management.
- Monitor reservation accuracy and room allocations.
- Work closely with the Revenue Manager to optimize occupancy and ADR.
- Ensure accurate billing, cash handling, and night audit procedures

Pay: ₹50,000.00 - ₹60,000.00 per month

Benefits:
- Cell phone reimbursement
- Versatile schedule
- Food provided
- Paid sick time
- Provident Fund

Work Location: In person

📌 Front Office Manager (Vashi)
🏢 Lemon Tree Premier, Navi Mumbai
📍 Vashi