The Steward/Senior Steward is responsible for delivering excellent guest service, ensuring smooth restaurant operations, maintaining hygiene standards, and supporting team efficiency. The role involves guest interaction, service execution, training (for senior and TR roles), and coordination between service and kitchen teams.
Key Responsibilities
For Steward / Senior Steward
- Greet guests warmly and ensure a positive dining experience
- Take food and beverage orders accurately and serve as per standards
- Maintain cleanliness of tables, service stations, and dining areas
- Follow SOPs for service, hygiene, and safety standards
- Assist in clearing tables and resetting them promptly
- Coordinate with kitchen and bar for timely service
- Handle guest requests and basic complaints politely
- Support management in skill development and refresher training
Desired Skills & Competencies
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Knowledge of food & beverage service standards
- Ability to work in fast-paced environments
- Leadership and team-handling skills
- Problem-solving and guest complaint handling
- Basic billing/POS knowledge (preferred)
Qualifications
- Minimum: 10th / 12th pass (Hotel Management preferred)
- Certification in Hospitality or F&B; Service is an advantage
Experience
- Steward: 0–1 year
- Senior Steward: 1–3 years
- Captain: 3–5 years
- Training Captain: 4–6 years with training experience
Pay: ₹19,000.00 - ₹25,000.00 per month
Benefits:
- Adaptable schedule
- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund