About the Company

Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations. Over a thousand clients across 18 countries have used Kapture’s products to enhance their customer experience, including Unilever, Reliance, Coca-Cola, BigBasket, Meesho, Airtel Payments Bank, and Cathay Pacific. Kapture delivers industry-specific solutions powered by AI, tailored workflows, and seamless automation. Kapture CX is headquartered in Bangalore and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines, and Indonesia.

About the Role

As Associate Director – Strategic Partnerships, AI Projects, you will play a critical role in ensuring enterprise customers realize measurable business value from Kapture’s AI solutions. You will work at the intersection of customers, sales, product, delivery,



and technology teams to drive AI adoption, demonstrate business impact, and unlock growth opportunities across customer accounts. This role is ideal for someone who enjoys combining strategic thinking, customer engagement, and commercial acumen to scale AI-led transformation initiatives.

Responsibilities
- You will drive adoption, utilization, and success of Kapture’s AI solutions across strategic enterprise accounts and ensure customers achieve their intended business outcomes.
- You will establish success metrics, track AI performance and business KPIs, and demonstrate measurable ROI from deployed solutions.
- You will partner with Account Management, Product, and Delivery teams to move customers seamlessly through the lifecycle of Pilot → Adoption → Scale → Expansion.
- You will engage regularly with customer stakeholders to review performance, address adoption challenges, and identify opportunities for broader AI imp

📌 Associate Director-Partnerships (Bengaluru)
🏢 Kapture CX
📍 Bengaluru