Roles and Responsibilities:
- ER Service Delivery Management: Oversee the delivery of ER services across R1 locations, utilizing platforms like Service Now for query management, tiering support, and other communication channels. This includes ensuring timely and effective responses to employee inquiries and concerns.
- Design and Execution of Engagement Initiatives: Spearhead the design and implementation of structured engagement initiatives such as listening posts, employee skip-level meetings, and focus group discussions. These initiatives are crucial for gauging employee sentiment and identifying areas for improvement.
- Grievance and Inquiry Resolution: Proactively manage and resolve employee grievances and inquiries, ensuring that all issues are addressed promptly and effectively. This involves working closely with employees and management to facilitate open communication and resolution.
- Performance Management Support: Aid business leaders in conducting constructive and progressive performance management discussions.



This includes providing guidance and support in the development of performance improvement plans and offering recommendations based on gathered insights.
- Collaboration on Performance Improvement: Work in tandem with business leaders to address performance improvement issues. This involves collecting relevant information, participating in the review of performance improvement documents, and offering strategic recommendations to enhance employee performance.
- ER Case Management: Assist in the comprehensive management of ER cases, encompassing disciplinary issues, grievances, involuntary exits, leaves of absence, and sensitive or high-risk matters. Ensure that all cases are handled with discretion and are brought to successful resolution.
- Consistency and Documentation: Guarantee consistency in the approach and resolution of employee concerns. This includes meticulous preparation of documentation and reports to ensure high-quality records are ma

📌 Program Manager-Employee Relations (Hyderabad)
🏢 R1 RCM
📍 Hyderabad