Company Description
Dr. ITM CX, a division of Dr ITM Limited, focuses on delivering value-based, high-quality services that align with qualified standards and client expectations. The organization is committed to providing reliable and effective solutions tailored to diverse customer needs. Dr. ITM CX maintains an active presence on major social platforms, including Facebook, Instagram, X (Twitter), and LinkedIn, to engage with clients and share updates. Team members join a service-oriented environment that emphasizes continuous improvement, integrity, and customer-centric operations.

Role Description
This is a full-time, on-site Customer Support Executive role based in Mohpa. The Customer Support Executive will handle incoming customer inquiries via phone, email, and online channels, ensuring timely and accurate responses. Daily responsibilities include resolving issues, providing product or service information, documenting interactions, and escalating technical or complex cases as needed. The role involves monitoring customer satisfaction, following up on open tickets,



and collaborating with internal teams to improve support processes. The Customer Support Executive is expected to maintain a professional demeanor, adhere to support guidelines, and contribute to a positive customer experience.

Qualifications
- Candidates should possess strong Customer Support and Customer Service skills to manage inquiries and interactions effectively.
- Candidates should possess abilities in Customer Satisfaction and Online Support to address feedback and support customers through digital channels.
- Candidates should possess Technical Support skills to troubleshoot basic issues and coordinate resolutions with technical teams.
- Additional qualifications such as clear communication skills, problem-solving abilities, and attention to detail.
- Relevant experience in customer-facing roles, proficiency with ticketing or CRM systems, and the ability to work on-site in Mohpa.
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📌 Customer Support Executive (Mohpa)
🏢 Dr. ITM CX
📍 Mohpa