The Sales Trainer will be responsible for delivering highquality training programs for consumer sales teams in an ecommerce setting. The role involves conducting new hire training, upskilling existing staff, driving sales capability development, and ensuring sales performance excellence. The trainer must possess strong sales experience, excellent communication skills, and a solid understanding of adult learning principles.
Candidates must have a proven background in consumer durable sales and experience working in premium contact centers or offline sales environments.
Key Responsibilities
1. Training Delivery
- Conduct New Hire Training (NHT) and Refresher Training sessions for consumer sales processes.
- Deliver engaging and interactive sessions based on adult learning principles.
- Facilitate salesspecific modules including:
- Product knowledge
- Sales pitch and valueselling
- Objection handling
- Customer engagement techniques
- Closing strategies
- Conduct onfloor coaching and sidebyside feedback sessions.
2. Content & Program Management
- Assist in creating and updating training materials, SOPs, and sales jobaids.
- Customize training modules according to process updates and business needs.
- Coordinate with operations, quality, and product teams to ensure training relevance.
3. Assessment & Evaluation
- Conduct assessments, quizzes, roleplays, and certification rounds for trainees.
- Track training effectiveness using metrics such as training scores, sales ramp-up, and posttraining performance.
- Deliver structured and constructive feedback to trainees to help them improve.
- Manage documentation such as attendance, evaluation sheets, and performance reports.
4. Stakeholder Management
- Work closely with operations to understand performance gaps and design targeted interventions.
- Collaborate with quality teams for calibration and standardized