Brief Description
Head of Partner Performance Management

Pune, India
Reporting to: Chief Operating Officer
Salary: 38,00,000 – 45,00,000 per annum + perks
Lead a Global Partner Engineering Workforce

ESP Global Services is a leading provider of End User Computing, Field Engineering and Infrastructure Support services to enterprise customers across the globe.

We are seeking an experienced Head of Partner Performance Management to lead the operational performance of our global partner engineering network, ensuring that hundreds of third-party engineers consistently deliver exceptional service to our customers.

This is not a traditional procurement or vendor management role.
You will be responsible for ensuring that partner-employed engineers perform as an extension of ESP's own workforce, meeting customer expectations, contractual service levels and commercial objectives across multiple international regions.

Working closely with Operations, Customer Success, Service Delivery, Procurement and Executive Leadership, you will drive accountability,



operational excellence and continuous improvement across our global partner ecosystem.

The Role

You will lead the governance and operational performance of approximately 200 third-party engineers delivering:
- End User Computing (EUC)
- Field Engineering
- Deskside Support
- Infrastructure Support
- Engineer Augmentation Services
- Smart Hands and Technical Onsite Services

Your focus is ensuring the right engineers are deployed, performing effectively, meeting service commitments and representing ESP professionally within customer environments.

Success will be measured by operational performance, customer satisfaction, partner accountability and commercial performance.

Key Responsibilities
- Own the operational performance of ESP's global partner-delivered engineering workforce.
- Lead the governance framework across multiple engineering partners and suppliers.
- Ensure partner engineers consistently achieve agreed

📌 Head of Partner Performance Management (Pune Division)
🏢 ESP Global Services
📍 Pune Division