Customer Support Executive

Location: Mumbai (Goregaon East) – Work from Office Experience: 2+ YearsCompany: Akidha Industry: HealthTech / E-Pharmacy

About Akidha

Akidha is a fast-growing HealthTech company committed to making healthcare affordable, accessible, and transparent. Through technology and education, we empower customers to make informed healthcare decisions while delivering a seamless pharmacy experience. As we continue to grow, we are looking for a Customer Support Pharmacist who can combine pharmaceutical knowledge with exceptional customer service.

Role Overview

We are hiring a Customer Support Pharmacist to provide telephonic support to customers, assist with medicine-related queries, and ensure a smooth customer experience throughout their healthcare journey. This role requires strong communication skills, pharmaceutical knowledge, and the ability to build trust through customer interactions.

Key Responsibilities:

Customer Support & Telecalling

- Handle inbound and outbound customer calls professionally.
- Assist customers with medicine-related queries and order support.
- Guide customers on medicine availability, generic alternatives, and product information.
- Resolve customer concerns while ensuring a positive customer experience.

Tele Consultation Support

- Support customers through telephonic consultations and follow-up calls.
- Educate customers on prescribed medicines, dosage instructions, and medication adherence.
- Coordinate with healthcare professionals and internal teams when required.
- Maintain accurate records of customer interactions and follow-ups.

Order & Pharmacy Support

- Assist customers with medicine orders, replacements, and delivery-related queries.
- Coordinate with procurement, catalogue, and operations teams for medicine availability.
- Escalate complex cases appropriately and ensure timely resolution.

Customer Experience

- Build long-term customer relationships through empathetic communication.




- Ensure high levels of customer satisfaction and service quality.
- Collect customer feedback and suggest process improvements.
- Maintain confidentiality and comply with healthcare regulations.

Documentation & Reporting

- Record customer interactions in CRM or support systems.
- Maintain accurate documentation of telephonic consultations and follow-ups.
- Prepare daily reports on calls, customer issues, and resolutions.

Required QualificationsEducation

- Bachelor's Degree or Diploma in Pharmacy (B.Pharm / D.Pharm).
- Registered Pharmacist certification is preferred.

Experience

- Minimum 2 years of experience in Customer Support, Telecalling, Telepharmacy, Online Pharmacy, or Healthcare Customer Service.
- Voice Process 80% + Chat Process 20%
- Rotational Shift

Preferred Skills

- Experience in Online Pharmacy / Telepharmacy
- Telecalling and Customer Support
- Tele Consultation or Call-Based Patient Coaching
- Pharmacy Operations
- Generic Medicine Knowledge
- Prescription Interpretation (preferred)
- Excellent Communication Skills (English, Hindi, and regional language preferred)
- Customer Relationship Management (CRM)
- Complaint Resolution
- Active Listening & Empathy
- Microsoft Excel & MS Office
- Attention to Detail
- Time Management
- Problem Solving

Why Join Akidha

- Be part of a mission-driven HealthTech company transforming healthcare accessibility.
- Use your pharmaceutical expertise to make a real impact on patients' lives.
- Work in a collaborative and rapid-growing environment with high ownership.
- Gain exposure to digital healthcare, telepharmacy, and customer experience.
- Excellent opportunities for learning and career growth within healthcare operations.

Pay: ₹26,000.00 - ₹28,000.00 per month

Benefits:

- Flexible schedule

Application Question(s):

- What is your current CTC?
- What is your Expected CTC?
- Your Notice Period?
- Comfortable with Voice Process?
- This is work from office 6days / rotational shift

Work Location: In person

📌 Customer Support Executive (CSE) (Goregaon)
🏢 Akidha
📍 Goregaon