The Muthoot Group is hiring for Customer Care Executives
Job location:
- Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism.
- Generate business and leads for new loans from recent customers Handle branch walk-ins for business generation Generate referrals through existing customer base and walk-ins.
- Meetings with HNI, corporates and institutional clients to promote gold loan propositions.
- To handle customer requests and complaints and take it to closure. Understand the needs of the customer and cross sell other products accordingly.
- Generate business and leads for other products like insurance, NCDs, gold coins etc.
- Enter meetings, leads, conversions(self-sourced and referred leads) in play book/CRM daily