Role Details: Responsible for achieving targets by sourcing eligible personal loans/Business loan customers for the Bank and managing operations/ service-related matters pertaining to Personal Loans customers from Bank branches/ internal customers
Overall Job Description:
- Source and login personal loan cases and meet productivity norms
- Provide operational support to accurately enter loan application data into the system.
- Manage and maintain physical and electronic files related to loan applications and monitor and track loan applications through various stages.
- Customer service:
- Respond to customer inquiries, keep customers informed about the status of their loan application
- Resolve customer complaints and concerns in a timely and professional manner
- Risk management and compliance: Perform Know your customer (KYC) and Anti-money laundering (AML) checks on loan applications
- Retrieve and review credit reports for loan applicants and ensure adherence to regulatory requirements and internal policies.
- Provide administrative support to the Home Loan team and participate in process improvement initiatives to enhance efficiency and customer experience
Education and Work Experience Requirements:
EDUCATION
Essential requirement: Graduation
Preferred: WORK EXPERIENCE
Essential requirement: not mandatory
Preferred: 1 or 2 years in Housing or Mortgage loans or Business Loan
Desired Behavioral / Functional Traits
- Candidate who is currently managing consumer banking Sales for Assets or earlier work experience in Personal Loans/business loan
- Candidate with direct sales team experience
- Past experience of Coordination with customers and credit team for ensuring good TAT and customer service
- Positive communication and networking skills
- Ability to work under tight deadlines and to prioritize conflicting and changing priorities
- Ability to liaise and follow-up with internal stakeholders and vendors
📌 Acquisition Manager - Business Loan (Noida)
🏢 IndusInd Bank
📍 Noida
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