Operations Manager – Gas Agency (Malappuram District, Kerala)

Location: Malappuram District, Kerala
Job Type: Full-Time
Salary: β‚Ή20,000 – β‚Ή25,000/month + Free Accommodation (for self and family) β€” negotiable for deserving/experienced candidates

About the Role

We are looking for a dependable, sharp Operations Manager to run the daily operations of a busy LPG gas distribution agency, while also driving the company's diversification into innovative business areas as per company guidelines. This is a high-pressure, customer-facing role requiring robust coordination across customers, office staff, delivery personnel, the parent gas company, and agency management β€” plus the ability to represent the agency confidently in external and stakeholder meetings.

Key Responsibilities

- Oversee daily operations β€” bookings, distribution, delivery, and cylinder accounting
- Supervise office and delivery staff; assign tasks and ensure timely completion
- Handle customer queries, complaints, and escalations professionally
- Liaise with the parent gas company on supply, compliance, and reporting
- Coordinate with agency management on targets, staffing, and operational issues
- Ensure safety and regulatory compliance (PESO/company norms)
- Resolve conflicts between staff, delivery personnel, and customers
- Maintain accurate records: bookings, deliveries, attendance, stock
- Identify and help execute diversification into new/innovative business areas, as per company guidelines




- Apply out-of-the-box thinking to solve recurring operational and business challenges
- Represent the agency in stakeholder meetings β€” with the parent company, vendors, local authorities, and business partners
- Manage high-pressure periods (festivals, supply shortages, peak demand)

Required Skills & Qualifications

- Prior experience in gas agency operations, distribution, retail, or similar supervisory role preferred
- Working knowledge of English is required, in addition to fluent Malayalam
- Hindi language skills are an advantage
- Computer literacy is mandatory β€” booking software, MS Office/Excel, email
- Strong communication, interpersonal, and conflict-resolution skills
- Confident and presentable β€” able to represent the agency professionally in meetings
- Ability to multitask and stay composed under sustained pressure from multiple directions
- Proven team supervision / people-management skills
- Strong business acumen with creative, solution-oriented thinking β€” able to spot opportunities and solve problems beyond routine operations
- Graduate preferred; minimum 2–3 years of relevant experience

What We Offer

- Salary: β‚Ή20,000 – β‚Ή25,000/month
- Free accommodation for self and family
- Long-term, stable role with real responsibility, visibility, and growth into new business initiatives

Pay: β‚Ή18,500.00 - β‚Ή26,500.00 per month

Work Location: In person

📌 Operations Manager (India)
🏢 Gas Agency Malappuram District
📍 India