- Handle customer queries and provide timely resolutions.
- Deliver excellent customer service while maintaining qualified communication standards.
- Perform document verification activities with accuracy and attention to detail.
- Review, validate, and process customer documents as per defined guidelines.
- Manage service desk requests and ensure timely closure of issues.
- Coordinate with internal teams for query resolution and process completion.
- Maintain accurate records of customer interactions and transactions.
- Support data entry and operational activities.
- Ensure compliance with organizational policies and procedures.
Required Skills & Competencies
- Good verbal and written communication skills.
- Strong customer service orientation.
- Ability to resolve customer queries effectively.
- Attention to detail and accuracy in documentation.
- Basic computer proficiency and MS Office knowledge.
- Problem-solving and analytical skills.
- Ability to work in a fast-paced environment.
- Positive attitude and team collaboration skills.