Fresher
Work Timings Rotational (24/7)
Work Location: BDC14
Work Mode : WFO

Job Description:
1 - Taking ownership of customer issues reported solving their problems through by providing resolution
2 - Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues
3 - Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
4-Installation configuration of various applications
5-Installation configuration of Operating system with various methods like WDS, GHOST, Bootable PD etc
6-Engineer ensure proper logging of all issues
7-Document technical issues in the knowledge database
8-Should possess ability to learn work on changing emerging technologies Certification in current technologies like Azure, AWS will be added advantage
9-Keep track of users system issues until resolved by adhering to the SLA

Professional Attributes:
1 - Good technical skills should possess with current technology
2 - Good communication skills both written verbal
3 - Should be a Tech-Savviness
4 - Flexible to work in all shifts under pressure situations

📌 Information Technology Operations - Application Tech Support Practitioner (Bengaluru)
🏢 TRIGENT SOFTWARE PRIVATE
📍 Bengaluru