Skill required: Employee Services - Employee Data Process Design
Years of Experience:1 to 3 yrs
Process employee tickets and service requests related exit process for resignations, terminations, and retirements, policy queries via HR systems and ticketing platforms (e.g., Workday, ServiceNow)
Support the payroll to process final settlements, full and final calculations, and statutory dues. Validate notice period buyout, leave encashment, and deductions per policy.
Address queries from exiting employees regarding exit formalities and documentation.
Ensure a smooth and professional offboarding experience.
Maintain accurate and up-to-date HR records, including exit admin structures
Execute the process accurately and timely as a hands-on processor.
Escalate issues and seek advice when faced with complex issues/problems
Ensure LWI's are followed and updated regularly and train the team members on process updates.
Perform "Root Cause Analysis" on issues faces and suggest appropriate corrective action for current remediation and future control.
Must be able to propose process improvement ideas which can reduce time, improve accuracy or enhance controls
Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent.
Always demonstrate the highest level of customer service.
Pay close attention to detail and follow through to resolve any outstanding issues.
Goes beyond immediate requests and activities to ensure both own and related tasks are completed.
Ensure and maintain the security and confidentiality of client data.
Update client applications accurately and quickly in accordance with the appropriate User Guides.
Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent
Follow LWIs while processing & highlight any anomalies in LWIs/process documentation to the SME/Leads.
Participate in Team building activities
What are we looking for? Hand-on Knowledge of HRMS (SAP, Workday, Oracle) is required
Good organizational & prioritization skills.
Analytical and problem-solving skills.
Multi-cultural awareness.
Passion for customer service.
Team player.
Results & detail-oriented
Focus on high data accuracy.
Quality driven in communications and all system transactions.
Robust written and verbal skills in English Language.
Exit administrator experience is a plus
Workday experience is a plus
Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
Your expected interactions are within your own team and direct supervisor
You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
The decisions that you make would impact your own work
You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
Please note that this role may require you to work in rotational shifts