- Manage and undertake the collections process for assigned debts.
- Regularly track the portfolio for specific buckets in the assigned area.
- Monitor and control delinquency of the area, bucket-wise and DPD-wise, with a focus on non-starters.
- Allocate and achieve targets from agencies and in-house teams.
- Follow up regularly with defaulting customers.
- Ensure adherence to collection processes and legal guidelines.
- Trace absconded default customers and initiate recovery processes.
- Recommend legal actions for non-recoverable cases and follow up with the legal team for closure.
- Maintain data for administrative work related to collections such as updating delinquent account history, maintaining MIS reports, and reviewing collection feedback on a daily, weekly, and monthly basis.