Description

. Handle various types of cases related to catalog and vendor complaints
. Provide required inputs to stakeholders to manage vendor feedback
. Co-ordinate with sellers/vendors & internal teams for Catalog creation, product imaging and all catalog related activities
. Review Amazon catalog for content quality based on per-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience
. Document processes & regularly update existing SOPs
. Review & suggest SOP changes required if any to the team basis input from Category managers
. Handle various sets of daily, weekly and monthly business reports
. Onboard new processes if required as per the business needs

I. Skills

. Excellent written and oral communication skills (English)
. MS Excel proficiency - ability to mine voluminous data for specific detail
. Strong analytical skills
. Strong interpersonal skills
. Excellent listening skills
. Excellent data accuracy skills, eye for detail, and commitment to meet deadlines

II. Critical Qualities / Characteristics

. Pace of implementation and consistency in performance
. Willingness to take initiatives and additional responsibilities
. Willingness to travel
. Commitment and completion factor
. Peer respect - establish and maintain cooperative working relationships
. Creative and analytical problem solvers with passion for operational excellence
. Identify areas of possible process improvements

III. Ability to

. Multi task in a rapid paced environment
.



Operate in the system with speed and accuracy necessary to meet Amazon standards
. Handle stressful situations, maintain composure, and communicate clearly with both internal and external stakeholders
. Flexible to work in shifts (including weekends) basis the business requirements and to make calls

IV. Operations

. Interact with vendors/stakeholders for process setup/clearing blockers in process
. Flag possible escalation, dive deep to recommend and implement corrective actions
. Flag any updates received from stakeholders on process to Team Lead/Manager
. Be part of stakeholders calls to raise challenges, lead, and document conference discussions
. Audit tasks assigned to junior associates and report quality metrics
. Train new staff and give feedback to the training team/manager
. Understand the processes across teams & work towards improving the same along with process experts

Basic Qualifications

- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Experience with Excel

Preferred Qualifications

- Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

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📌 Senior Associate (India)
🏢 Amazon Music
📍 India