Job Purpose
Lead the strategy, design, development, and operations of the DMS customer mobile app and web portal, which serve as primary self?service channels for payments, settlements, promises?to?pay, disputes/requests, statements, and refunds. Delivering key DMS Tech transformation projects:

1. DB Architecture change for sync multiple systems
2. Vertical Wise DMS One App Version Management
3. Consolidation of Process (NACH, Death & Insurance Portal & CRM)
4. SFDC CRM evaluation
Duties and Responsibilities
A – Key accountabilities pertaining to the role
1. Requirement Gathering & User Story Creation
Document detailed business requirements from ops/business teams.
Create user stories, acceptance criteria, process flows, data/API mapping, and UI notes.
2. Testing & Release Readiness
Prepare test cases for functional, UX, performance, accessibility, and payment validations.
Execute SIT/UAT cycles, track defects, validate payment flows, refunds, reconciliations.
Support app store submissions and rollout/hypercare activities.
3. Data, Analytics & Reporting
Validate event tagging/instrumentation; maintain funnel dashboards.
Monitor Core Web Vitals, crash?free metrics, latency, and payment success.
Support A/B experiments, generate insights, and create daily/weekly reports.
4. Security, Compliance & Content Quality
Ensure adherence to consent, privacy, secure communication, PII handling, and content approvals.
Maintain SOPs, FAQs, error dictionaries, release notes,



and compliance documentation.
5. Cross?Functional Coordination
Work with IT/Engineering, Payments/Finance, Risk/Compliance, Design, Contact Centre, and vendors for clarifications, environment readiness, and issue resolution.

B – Additional Accountabilities
Raise improvement ideas for UX, process flows, and conversion enhancements.
• Monthly Tracker, MNL, KRA & KPIs tracking & publishing to relevent stakeholders in timely manner.
Key Decisions / Dimensions
• Story slicing, test coverage prioritization, and UI micro?suggestions.
• Raising escalation for setting/data/production issues.
• Suggesting features for experimentation or UX improvement.
Major Challenges
• Managing dependencies across payment, authentication, and analytics systems.
• Ensuring stable instrumentation during frequent releases.
• Handling multilingual, multi?device variations in customer journeys.
Required Qualifications and Experience
a) Qualifications
• Graduate degree (Engineering/Commerce preferred)
• Certifications in Agile, product operations, analytics/BI desirable

b) Work Experience
• Hands on experience in ZBB, BPR/DPR, Draw.io & process mapping.
• 5-10 years in app/web product delivery or BA/QA (preferably BFSI/payments)
• Experience with mobile/web testing, payments, analytics instrumentation
• Understanding of UX, experimentation, and accessibility fundamentals

📌 Unit Manager - Tech Transformation/Senior Unit Manager - Tech Transformation (Pune)
🏢 Bajaj Finance
📍 Pune