About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world's most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Project Overview:
To provide business analytical support for the voice services and contact center environment.

Contractor's Role:
The Unified Communications Team supports the Northern Trust contact center and voice technology. This role requires an independent, proactive, and forward-thinking individual that thrives in a rapid-paced environment.



A successful candidate will be both analytically and technically adept and will support and track multiple areas of concentration.

Experience Level:
5-7 Years of experience

Qualifications:
Bachelor's degree from an accredited institution in Computer Science, Business, or equivalent work experience is required.

Must have skills:
• 1+ Yrs. of operational administration and support
• 3 years of professional business analysis experience, with strong relationship management, and support experience
• Preferred Telecom and Contact Centers experience
• Experience with Microsoft Office, Teams, Visio, and SharePoint
• Knowledge of Agile tools like ADO and Confluence
• Knowledge of Agile and iterative development methodologies
• Understanding of current technologies and Software Development Lifecycle (SDLC)
• ITIL framework foundations experience
• Ability to obtain, understand and re

📌 Associate, Infra N (Pune)
🏢 Northern Trust
📍 Pune