At Majesco, our vision is to create cutting-edge, hyper-relevant, compelling, and
personal ways of connecting people and Businesses to Insurance. We believe in
bringing together the brightest minds to build the future of Insurance - a world
where Insurance makes life and business more accessible, connected, and better
protected.
As a Software Support Analyst, you will play a crucial role in realizing this
vision. If you share our vision and are ready to contribute to this exciting
journey, we invite you to join us.
The Triage Support role focuses on the timely identification, diagnosis, and
resolution of production issues to ensure smooth and uninterrupted operations of
critical systems and services. This role involves being a first responder,
triaging incidents, engaging the right teams after the troubleshooting and issue
isolation, and ensuring the quickest possible resolution while maintaining high
service standards.
Majesco is actively seeking an Oracle PL SQL Analyst to join our team. This role
is crucial for maintaining our Majesco Insurance Products,
specifically the
Policy, Billing and Claims products. As an analyst, you will be responsible for
maintaining the data module of these applications, which are in the Oracle code
base, ensuring their smooth operation and performance.
This role is critical in maintaining the stability of production systems,
ensuring quick incident recovery, and preventing future disruptions through
continuous improvement.
Incident Triage and Resolution:
* Prioritize and triage incoming incidents based on severity and impact.
* Escalate critical incidents to the appropriate teams or subject matter
experts.
* Monitor, investigate, and troubleshoot production issues in Java J2EE
applications.
* Leverage strong Oracle development skills and foundational Java knowledge to
efficiently triage and resolve L2 production support incidents.
* Analyze and execute necessary data patches while delivering clear, document