Mydbops helps quick-growing teams and unicorns run mission-critical databases with speed, scale, and reliability. Trusted by 800+ clients, including 30+ unicorns, we optimize and manage systems like MySQL, PostgreSQL, MongoDB, MariaDB, TiDB, and Cassandra, powering 10B+ transactions daily across industries such as fintech, SaaS, healthcare, logistics, and e-commerce.
With 10 years of deep expertise, we build automation tools, lead complex migrations, and solve high-impact performance and database challenges. We are ISO and PCI-DSS certified, combining engineering excellence with enterprise-grade security and compliance.
Role Overview
You will work in a fast-paced environment where we are responsible for the most critical systems. Our external teams ( Customers ) count on us to keep their MySQL database running and we are vital to the success of their business.
You will troubleshoot and resolve customer issues related to the DB system's availability and performance. You will develop relationships with customers, comprehend and fulfil their needs, and maintain their satisfaction through regular communication and engagement with their environments.
Responsibility
Major focus on handling the database Alarms.
Identifying the root cause for resolving performance and scalability issues
Optimizing the complex SQL.
Handle the tickets assigned within the SLA
Communicate clearly for the questions and database activities raised over client instant messaging channels (Slack, Skype, Hangouts)
Get into Client calls on Performance issues and other tasks.
Handle escalations and escalate internally on time.
Rubook creation for technical tasks and ease the team efforts.
Writing the technical and process documents.
Managing the client-based operations documents to ease scheduled & repeated tasks for the database operations team.
Deliver monthly