About Snapmint:
Snapmint is a leading fintech company redefining access to consumer credit in India. With over 10 million customers across 2,200+ cities, our zero-cost EMI platform enables responsible purchases without the need for a credit card across categories like fashion, electronics, and lifestyle. India has over 300 million credit eligible consumers, yet fewer than 35 million actively use credit cards. Snapmint addresses this gap by offering a trusted, transparent alternative grounded in financial inclusion and ethical lending practices.

Founded in 2017, Snapmint is a profitable, high-growth company doubling year-on-year. Our founding team, alumni of IIT Bombay and ISB, brings deep experience from companies like Oyo, Ola, Maruti Suzuki, and has successfully built and exited ventures in ad-tech, patent analytics, and bank-tech.We are building the future of responsible consumer finance, simple, transparent, and customer-first.

Role Overview
Snapmint’s CRM engine is analytically deep and built for measurement. We’re now adding a recent layer:



a dedicated owner of customer experience, narrative, and insight that complements the numbers with genuine human understanding.

As Manager – Customer Experience & Communications, you will be the voice of the customer inside the lifecycle team. You’ll define how we communicate across every touchpoint, run deep customer research to uncover why users behave the way they do, and translate those insights into sharper messaging, better journeys, and a more empathetic brand presence. This is not a pure analytics role — it’s a creative, research-led, customer-obsessed position designed to sit alongside our data-driven CRM managers and make the whole system stronger

Key Responsibilities:
● Customer Experience Strategy & Journey Communications Own the communication layer across push, SMS, WhatsApp, email, and IVR. Build messaging playbooks for each lifecycle stage — from onboarding to reactivation — and ensure a consistent, human to

📌 Manager - Customer Experience and Communications (Bengaluru)
🏢 Snapmint
📍 Bengaluru