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Experience: 7+ yrs
Location: Mumbai, Maharashtra, India
Job Type: Full-time
As COO, you will be responsible for creating a scalable operating model that enables predictable growth and operational excellence. You will partner with the CEO on strategic planning while taking ownership of day-to-day business execution across critical revenue and customer-facing functions.
A key focus of the role will be strengthening the complete customer lifecycle—from acquisition and onboarding to retention, renewals, and expansion. You will establish robust Revenue Operations and CRM practices, improve sales productivity and forecasting, and ensure teams operate against clear goals and measurable business outcomes.
The role requires a commercially minded leader who can combine strategic thinking, financial discipline, data-driven decision-making, and hands-on execution. You will also play a critical role in developing high-performing leadership teams and creating a culture of accountability,



ownership, collaboration, and continuous improvement.
Key Responsibilities
Partner with the CEO to define and execute the organisation's growth strategy and annual operating plan.
Lead and scale Sales, Marketing, Customer Success, and Business Operations.
Build scalable processes, systems, and performance frameworks to support rapid growth.
Drive improvements across customer acquisition, onboarding, retention, renewals, and expansion.
Establish and optimise Revenue Operations, CRM processes, sales forecasting, pipeline management, and business reporting.
Monitor and improve key SaaS metrics including ARR, MRR, CAC, LTV, NRR, churn, pipeline conversion, and sales productivity.
Create robust alignment across Product, Engineering, Sales, Marketing, Finance, HR, and Customer Success.
Promote data-driven decision-making and continuously identify opportunities to improve operational efficiency.
Build,

📌 Chief Operating Officer (Mumbai)
🏢 Weekday AI
📍 Mumbai