Key Responsibilities
Strategic Leadership
Develop and execute the operational strategy aligned with the Group's vision, business goals, and growth plans.
Drive operational excellence across all properties.
Establish annual business plans, budgets, and operational targets for all units.
Lead expansion, pre-opening, and transition projects across the group.
Identify opportunities for revenue enhancement and cost optimization.

Multi-Property Operations Management
Oversee the complete operations of all hotels, resorts, restaurants, and hospitality businesses within the group
Ensure consistent implementation of brand standards, SOPs, and guest service protocols
Monitor operational KPIs and drive performance improvements across all properties
Conduct regular property reviews and operational audits
Ensure seamless coordination between units and corporate functions

Financial & Commercial Performance
Drive achievement of annual revenue and EBITDA/GOP target
Monitor departmental productivity, payroll percentages, and operational cost
Ensure optimal utilization of resources and budget




Review daily, weekly, and monthly business performance report
Work closely with Revenue Management and Sales teams to maximize RevPAR, ADR, occupancy, banquet revenue, and F&B; profitability
Lead cost-control initiatives without compromising guest experience

Guest Experience & Brand Standard
Champion a culture of exceptional guest service across all properties
Monitor guest satisfaction scores, online reputation, and review platforms
Drive service recovery initiatives and customer experience enhancement programs
Ensure consistent luxury hospitality standards across the portfolio

Leadership & Talent Development
Lead, mentor, and develop General Managers and senior leadership teams
Build a high-performance culture focused on accountability and results
Drive succession planning and leadership development initiatives
Participate in key leadership hiring decisions across the group
Ensure robust emp

📌 Vice President Operations (Kolkata)
🏢 Polo Hotels Group
📍 Kolkata