UnknwnAI is looking for a Technical Support Engineer to join our team.
This is a technical software support role, not a sales, call-centre or general customer service position. Applicants must have a technical background and experience working with software, applications, IT systems or technical support.
You will act as the key link between our customers and engineering team — taking ownership of support tickets, investigating software and system issues, resolving problems where possible and ensuring anything escalated to developers contains the technical information required to investigate efficiently.
We are looking for someone who is comfortable troubleshooting technology as well as communicating professionally with customers.

Responsibilities
Manage technical support tickets from initial report through to resolution
Investigate and troubleshoot software, application and system issues
Reproduce reported problems and identify the circumstances causing them
Gather relevant technical information, errors, screenshots, logs and supporting data




Resolve technical and configuration issues independently where possible
Escalate genuine software defects to developers with clear reproduction steps and technical context
Liaise between customers and developers throughout investigations
Keep customers informed and ensure outstanding issues are followed through to completion
Assist customers with application functionality and technical queries
Test fixes and verify resolutions where required
Maintain accurate ticket histories and technical documentation
Identify recurring issues and raise potential product or system improvements

What we're looking for
Previous experience in technical support, application support, software support, IT support or a similar technical role
Good understanding of software applications and how systems interact
Solid troubleshooting and analytical ability
Ability to investigate problems methodically before escalating them
Experience working with tech

📌 Technical Support Engineer (Bengaluru)
🏢 UnknwnAI
📍 Bengaluru