Smartping is looking for Technical Operations Lead with 10+ years of experience to spearhead our CPaaS (Communications Platform as a Service) operations, specifically focusing on our WhatsApp & RCS Business solutions.

Job Location : Mohali (WFO)

Key Responsibilities:

- Team Leadership: Manage, mentor and scale a team of technical operations engineers, setting KPIs and driving operational excellence.
- Platform Operations: Oversee the end-to-end technical delivery, uptime and performance of our WhatsApp & RCS CPaaS infrastructure.
- API & Integration Support: Guide the team in troubleshooting complex API integrations, webhooks, and routing issues for enterprise clients.
- Incident Management: Lead the resolution of high-priority technical issues, managing downtime and conducting root-cause analysis (RCA).
- Partner Coordination:



Act as the primary technical point of contact with Meta/WhatsApp and telecom aggregators to ensure seamless platform compliance and updates.

Requirements

- Experience: 10+ years in technical operations within the Telecom or CPaaS industry.
- Team Handling: Proven track record of managing and leading engineering or technical support teams.
- Domain Expertise: Deep understanding of the WhatsApp Business API ecosystem, RCS , chat automation, and CPaaS delivery workflows.
- Technical Skills: Solid grasp of REST APIs, webhooks, SMPP, database management (SQL/NoSQL), and cloud infrastructure (AWS/Azure).
- Location: Must be willing to work in office at our Mohali location.

📌 WhatsApp-RCS Technical Ops Lead (India)
🏢 Smartping
📍 India