- Customer Support: Provide assistance to internal or external clients by resolving queries, complaints, and issues related to their travel arrangements.
- Issue Resolution: Address travel-related problems, such as flight cancellations, delays, changes, and rebooking issues, ensuring minimal disruption for travelers.
- Reporting & Analysis: Keep track of travel expenses and budgets, and contribute to reporting efforts by documenting and organizing travel-related information.
Required Skills & Qualifications
- Communication: Excellent oral and written communication and articulation skills are essential for handling client interactions effectively.
- Technical Proficiency: Robust understanding of travel process
- Problem-Solving:
Strong analytical and problem-solving skills to identify root causes and offer effective solutions to complex travel issues.
- Organizational Skills: Meticulous attention to detail and strong organizational abilities to manage multiple tasks and deadlines.
- Customer Service: A commitment to providing exceptional customer service and building positive relationships with clients.
- Domain Knowledge: Experience in domestic and international travel,