Must Have Experience • Experienced in implementation of ITSM solution using
industry best practices. • Experienced in implementation of platform & Custom
app platform development of Custom app and complex integrations • Hands-on
development experience of ServiceNow scripting like Business Rule, Script
include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email
Inbound • Good experience of Service Portal and widget creation • Very good
experience of REST and SOAP based integration, scripted REST and SOAP API
creation • Knowledge of Authentication via Auth 2.0, certificates and Mid Server
• Implemented ServiceNow project in Domain separated instance • Experienced in
implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and
Orchestration use cases. • Valuable knowledge of MID Server installation and
management • Experience of custom applications development • Experience of
LDAP/Active Directory/SSO implementation • Experience of Orchestration use case
implementation

📌 ESM Tech Lead (India)
🏢 Hexaware
📍 India