§Assist Customers: Handle inquiries related to loan status, product
availability, and payment information via calls, emails, and chat. Seek ways to
improve quality customer experience by collecting and negotiating terms of
repayment on outstanding account balances.
§Positive Attitude: Maintain a qualified and empathetic demeanor when
interacting with customers.
§Payment Queries: Address customer questions about payment status, overdue
payments, and collections. Perform routine transactional tasks, such as taking
inbound calls and making outbound calls by utilizing either an auto dialer or
direct dial system to determine the reason for delinquency.
§Complaint Resolution: Acknowledge and resolve customer complaints promptly.
§Product Knowledge: Possess in-depth knowledge of client products to address
customer queries effectively.
📌 Senior Executive (India)
🏢 EXL
📍 India
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