You'll be the single voice of the customer for the India team — translating
roadmap intent into clear, sliceable stories the squad can pick up and ship.
You'll own the cross-OpCo backlog and make sure every feature has a
clearly-stated business outcome, a measurable KPI, and the right level of detail
for engineering to estimate confidently.
What you'll do
* Own + groom the DCx India backlog across all four OpCos; partner with US
Product Management on prioritisation.
* Translate executive-level charters into epics → stories with explicit acceptance
criteria; use Gherkin BDD when it helps clarity.
* Run user research with sales, CSRs, customers as needed — never let the team
build the wrong thing.
* Model and document complex business flows: Quote-to-Cash, RMA, Order-to-Cash,
customer onboarding (Lit/Dark/Venture/CP cohorts).
* Partner with the Integration Analyst + Data Engineer on data contracts: every
story names the source-of-truth system for every data element.
* Define + track success KPIs in Fabric for every shipped feature; the loop
closes — not just 'we shipped it' but 'it worked'.
* Act as proxy product owner for the India squad's day-to-day questions; pair
with the Scrum Master on sprint readiness.
Must have
* 6+ years as a BA / PO on B2B SaaS or commerce / portal programs.
* Strong working knowledge of commerce, quote, order, and RMA workflows.
* Comfortable in Jira + Confluence at expert level; story writing is muscle
memory.
* Experience with at least one ERP (SAP / JDE / Oracle / Dynamics) and one CRM
(Salesforce / HubSpot / Dynamics).
* Strong analytical / data instincts — you can write a SQL query when you need
an answer, not file a ticket.
* Excellent written + verbal communication — your stories, charters, and
reviews are clear, brief, and complete.