ABOUT OOLIO:
Oolio is a leading B2B SaaS platform transforming how hospitality venues operate and grow. Trusted by more than 22,000 venues, we power mission-critical POS, payments, online ordering, kiosks, loyalty, kitchen management, and real-time insights — all within one connected ecosystem.

We are building the operating system for modern hospitality — simplifying complex operations, accelerating service, and unlocking smarter, data-driven decisions. Built by hospitality professionals with decades of industry experience, we understand the realities of every shift, every service rush, and every guest interaction. From cafés and quick-service restaurants to pubs, multi-site groups, and stadiums, Oolio enables venues to operate seamlessly at scale. With next-business-day settlements, powerful third-party integrations, and 24/7 real human support, we go beyond software — we become long-term partners in growth.

As a rapidly scaling product-led organisation, we’re shaping the future of hospitality technology.




We build the technology backbone that powers modern hospitality businesses to perform, compete, and thrive at scale.

ROLE SUMMARY:
At Oolio, the Director - Customer Operations will own and scale the end-to-end customer onboarding, implementation, and support operations for our POS ecosystem. This role is critical in transitioning Oolio from a strong foundational 0–1 setup into a scalable 1–100 operations model, building robust systems, processes, and teams that enable long-term growth.

You will act as the operational backbone between customers, Product, Engineering, Sales, and Customer Success, ensuring seamless deployments, robust customer support experiences, and the creation of scalable operational frameworks that support rapid business expansion across hospitality and retail markets.

You will lead the development of processes, teams, operating frameworks, KPIs, service standards, and customer-facing workflows that enable Oolio to scale efficiently while m

📌 Director – Customer Operations (Hyderabad)
🏢 Oolio
📍 Hyderabad