Support incident management for the support team, ensuring robust troubleshooting and root cause analysis.
Ability to support and resolve incidents effectively for the support team
This role is joint Application Management Service (support) team and project implementation
Adhere to project timelines, ensuring no deadlines are missed, and take ownership of assigned tasks.
Ability to estimate, design, customize, and develop customer-specific requirements.
Work closely with Functional Consultants to design MS Dynamics 365 F&O; technical solutions.
Review and create functional and technical design documents (TDD) with high quality and set standards.
Experience with system upgrades, Life Cycle Services (LCS), code deployment, code merging and system optimizations.
In-depth knowledge of System Administration, Security Roles,
and AI-based predictive analytics for identifying system issues.
Delivering/participating in client workshop
Proactively analyze and gather business needs in collaboration with business leaders.
Ensure high-quality documentation is created and managed according to project standards.
Adhere to SDLC and Agile methodologies while preparing Technical Design Documents.
Guide and mentor junior developers effectively.
Proactive and continuous learning on the latest Microsoft release
Periodic help and contributing on the pre-sales technical questions and response.
This role is for you if you have the below
Educational Qualifications
Graduate or postgraduate in Computer Science Engineering Specialization.
Work Experience
The candidate should have minimum 8+ years of experience in Microsoft Dynamics 365 ERP technical domain
Mandatory technical & functional skills
Deep technical expertise in Dynamics 365 for Finance & Operations.
Familiarity with Dataverse and
📌 TECHNICAL LEAD (Bengaluru)
🏢 Happiest Minds Technologies
📍 Bengaluru
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