SAT n paper is an 8-year company providing online tutoring for standardized tests to students in India and abroad. The current team size is 400+ retainers. We are looking for Student Success Officer.
About the role of Student Success Officer
We seek a agile and motivated Student Success Officer to join our team This role is critical in ensuring student success by monitoring and improving students' performance and scores within assigned cohorts. You will work closely with students, parents, and a team of assistant managers and tutors to create impactful interventions that lead to high student achievement.
Key Responsibilities:
Track and monitor student performance, with a strong emphasis on enhancing score improvement and ensuring measurable progress.
Lead and manage Parent Review Meetings to plan intervention strategies.
Responsible for tailoring students' preparation plans based on individual needs and progress, while coordinating effectively with tutors and senior management to ensure optimal outcomes.
Manage and guide a team of 3-5 managers coordinating students’ preparation strategies.
Serve as the primary contact for students and parents, providing an exceptional frontline support service.
Foster positive relationships between students, parents, and the management team, while aligning and strategizing the student's prep.
Key Skills and Competencies:
Proactive and driven individual with strong enthusiasm, high energy, and a deep passion for fostering educational success and building client relationships- Strong administrative, organizational, and planning skills to ensure smooth operations.
Excellent verbal and written communication skills, with the ability to interact effectively with staff, students, and parents.
Experience in managing and mentoring students and internal teams.
Hands-on knowledge of Google Sheets, WhatsApp, email, and CRM tools.
Ability to work independently while taking direction from senior management to foster a conduc
📌 Client Relationship Manager (India)
🏢 SAT n Paper
📍 India
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