We are the world's leading customer support automation platform. We help B2C businesses automate their conversations with customers and make them highly personalized. This enables them to run an automated 24×7 customer engagement platform. Businesses use Verloop as an end-to-end chat platform to automate customer support, generate more leads, qualify leads, push relevant offers, and more. Verloop’s conversation chatbot is trained with our home-grown natural language processing and understanding layers that are built using advanced language models.
Verloop processes 60 M+ messages/day and achieves 94.56% accuracy, 92% support queries resolved, 100+ million unique users reached.
Our Values
At Verloop.io, we believe that the internet was the single largest revolution for global communication. It’s how you can talk to your friends and family across the globe in seconds, and how we’re talking to you right now. But even as technology was built to make it quicker and easier for people to talk to each other, businesses didn’t buy in – using old tools and older ideas.
Verloop.io aims to achieve a single mission – to help enterprise businesses help their customers better. From creating easier outreach to building more meaningful relationships, our technology-first focus empowers businesses to get the most out of every interaction.
In chasing this goal, we hold four key values close to our heart: Passion, Commitment, Leadership, Customer Fixation.
What You'll Work On
Own the test strategy across backend services, APIs, and user-facing flows — deciding what gets automated, what gets load-tested, and what genuinely needs a human eye.
Own and evolve our Playwright (Java) UI automation suite — the QA team maintains it end-to-end: framework architecture, selectors and fixtures, parallelization, and keeping it quick and flake-free as the product UI changes.
Build and maintain automation frameworks for API and integration testing (REST/gRPC-style RPC services), wi