Growth Product Manager / Product Manager (Agentic AI & Client Retention)

About the role
You will take ownership of a product that drives how we communicate with our clients throughout their journey. Working closely with our engineering, voice-AI, and content teams, you will define what to build across voice AI, messaging, and retention, and guide it through to delivery. This is a product leadership role rather than a hands-on engineering one: your focus is determining what is worth building and ensuring the right teams deliver it effectively.

What you will own:
Client communication and retention - proactive SMS, email, and voice touchpoints that keep clients engaged and supported across long case timelines.
Conversational AI agents - intake, follow-up, support, and status bots, developing toward a single connected system.
Product roadmap - shaping direction, prioritising the pipeline, and maintaining momentum across the area.
Business impact - ensuring that what we ship delivers real value for clients and the team, not simply that it is delivered.

Responsibilities:




Own a communication / retention product area end to end - from defining the concept to shipping and measuring whether it reduces client drop-off and improves the client experience.
Set the roadmap and priorities across SMS, email, and voice, and break ambiguous goals into explicit specs, tickets, and sequenced delivery.
Drive delivery through the teams who build - engineering, voice-AI, and content - holding the outcome even where you are not executing the work yourself (for example, ensuring a remarketing flow or support-bot experience is actually completed and launched).
Validate that what ships solves the real business problem rather than stopping at “built,” and feed those findings back into the roadmap.
Decide what to build with conversational AI - where an intake, follow-up, or status agent adds value - and specify it clearly for the teams implementing it.
Work directly with US-based stakeholders to

📌 Growth Product Manager (India)
🏢 LexHive (Formerly DemandLane)
📍 India