ABOUT UNext:
UNext Learning is dedicated to making higher education affordable and accessible to learners from diverse backgrounds. The organization provides a full-stack technology platform that enables universities and colleges to deliver online courses and degree programs. UNext Learning focuses on re-skilling, up-skilling, and workforce development for individuals seeking growth opportunities. By partnering with universities, it supports learners in achieving tangible outcomes and long-term professional success. UNext aims to be a lifelong learning companion, helping people unlock their potential without limitations of cost or location.
ROLES AND RESPONSIBILITIES:
Serve as the primary point of contact for students and coordinate with university departments.
Resolve academic and semester-related queries and support students throughout their academic journey.
Ensure timely completion of academic requirements, assignments, projects, and submissions.
Drive student re-registration and program completion
Follow processes, identify gaps, and recommend improvements.
Use effective communication, data,
and interpersonal skills to resolve student concerns.
Proactively engage students to avoid last-minute academic submissions.
INTERNAL & EXTERNAL INTERACTIONS:
• Internal: Course Coordinators, Student support executives
• External: Students, External Faculty/ SME
PROFILE REQUIRED:
• 2 – 4 yearsʼ Experience in academics/student counselling Post-Graduation from a recognized University in Management or Commerce or Journalism or Computer Applications /Information Technology Stream.
SKILL AND KNOWLEDGE:
• Good knowledge of a University Academic Processes
• Interpersonal and organizational skills
• Knowledge of ticketing system & any CRM
COMPETENCES:
• Verbal, Listening and Written communication skills
• Problem analysis and solving skills
• Stress tolerance and attention to detail
• Team working Quick learner with an ability to multitask and attention to detail.
• Should be willing