? Company Overview:
GrowthJockey is a leading venture architect specializing in building technology-led digital startups for large enterprises. With deep expertise in AI, machine learning, and digital transformation, we help businesses craft impactful digital strategies that drive measurable growth.
Our proprietary AI-powered AdTech platform, intellsys.ai, leverages 100+ AI models to bring precision, scalability, and efficiency to marketing. Having successfully launched 25+ ventures for Fortune 500 companies, we continue to redefine the future of digital growth through AI-first innovation.

? Role Overview
We are looking for alert and detail-oriented ORM Executives to protect and strengthen brand reputation across digital platforms. This is a hands-on execution role responsible for monitoring brand mentions, responding to customer conversations, managing review ecosystems, and escalating issues before they scale.
The ideal candidate is quick on written communication, calm under pressure, and understands that a well-handled complaint is often better publicity than no complaint at all.



You will work closely with social media, customer support, PR, and client teams to keep brand sentiment healthy and measurable.

? Key Responsibilities
Monitoring & Listening
Track brand mentions daily across social platforms, review sites, forums, news, blogs, and app stores.
Set up and maintain keyword alerts and listening dashboards.
Flag negative sentiment spikes, trending complaints, and potential crisis triggers in real time.
Monitor competitor conversations and category chatter for context.
Response Management
Draft and publish timely, on-brand responses to comments, reviews, and queries.
Maintain and update the response playbook and approved reply templates.
Personalize replies where needed instead of relying on copy-paste responses.
Route product, billing, and service issues to the right internal owners and follow through to closure.
Review & Rating Management
Manage review eco

📌 ORM (Gurugram)
🏢 GrowthJockey
📍 Gurugram