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Key Responsibilities:

- Provide technical support to customers over phone, email, or in-person
- Install and commission products at customer sites
- Preventive Maintain and repair products as needed
- Conduct product training and presentations to customers
- Provide regular reports to management on service activities and performance
- Collaborate with the network team and sales team and other internal teams to ensure seamless delivery of solutions
- Maintain accurate records of service activities, billing, and customer information
- Identify and escalate technical issues to the appropriate internal teams for resolution

Requirements

- ITI/Diploma/BE in Electrical Engineering or a related field
- 2+ years of experience in technical support or service engineering roles
- Solid technical skills and knowledge of electrical power distribution and protection products
- Excellent communication and interpersonal skills
- Customer-oriented approach
- Ability to work independently and as part of a team
- Willingness to travel to customer sites as needed
- Proficient in using service management tools

📌 Urgent opening for the post of Service and Support Engineer (Ahmedabad)
🏢 Kaapro Management Solutions
📍 Ahmedabad