Key Responsibilities
- Respond to customer queries and concerns via email in a timely and professional manner.
- Investigate customer issues and provide accurate resolutions.
- Maintain high-quality written communication and ensure customer satisfaction.
- Escalate complex issues to the appropriate teams when necessary.
- Document customer interactions and update records in CRM systems.
- Collaborate with internal departments to resolve customer concerns.
Perks & Advantages
- Opportunity to develop strong emotional intelligence.
- In-depth knowledge of products and services.
- Build transferable professional skills.
- Learn customer education without aggressive selling.
- Enhance problem-solving and communication abilities.
- Scope to work on personal or side projects
Work Mode: Work From Office (WFO)
Shift: Nightshift
Contact Details
Email:
[email protected]
Note: Good English communication skills are mandatory.
📌 Urgent Hiring For International Non-voice process (Kochi)
🏢 Sutherland
📍 Kochi