Key Responsibilities

Security Monitoring & Alert Triage

Monitor and triage security alerts and platform health notifications from SIEM (Microsoft Sentinel), NIDS, NMS, and OT-specific security platforms (Nozomi Vantage, Claroty SRA).
Perform initial classification of alerts based on severity, asset criticality, and business impact, ensuring timely action in line with customer SLAs.
Continuously monitor threat detection (MDR) and platform health (CCM) queues across assigned customer accounts during shift.

Investigation & Incident Handling

Conduct initial investigation and basic correlation of security events following documented SOPs, playbooks, and runbooks.
Enrich alerts with contextual data — asset information, past incident history, known threat indicators — and update ticketing systems (ServiceNow, iTop) with structured case notes.
Identify and escalate complex security incidents, advanced threats, or platform issues to MDR L2 or CCM L2 teams with full context and documented handoff.




Coordinate with L2 analysts and Security SMEs during critical incidents to support mitigation and closure of high-severity events.
Update and follow incident response playbooks aligned to the OT/ICS threat landscape, including adversary behaviour in industrial environments.

Reporting & Documentation

Maintain thorough documentation of all actions taken, follow-ups, escalation history, and case closure notes within the ticketing system.
Prepare KPI dashboards, shift handover reports, and contribute to Monthly Service Reports (MSRs) for assigned customer accounts.
Support SIEM administration activities including ad hoc reporting and basic troubleshooting.

Shift Operations & Team Collaboration

Adhere to shift operational standards including ticketing hygiene, SLA adherence, and shift handover protocols.
Liaise with internal stakeholders and customer contacts regarding security issues, service updates, and future recommendations.
Coordinate with Security SMEs to support the devel

📌 Cybersecurity - Ananlyst (Chennai)
🏢 Schneider Electric
📍 Chennai