Location : Noida / Ghaziabad / Delhi
Department : International Business
Reporting To : President – Africa’s / Middle East
About the Role:
We are looking for a proactive, detail-oriented, and customer-focused Backend person to support our Africa & Middle East business operations. The role involves generating leads ,follow up, and coordinating with overseas customers, distributors, internal departments, and logistics partners to ensure seamless order processing, timely documentation, and excellent customer service.
The ideal candidate should be organized, possess robust communication skills, and be capable of managing multiple priorities in a fast-paced export environment.
Key Responsibilities:
Generating leads:
Generate and identify new sales leads across Africa & Middle East markets.
Follow up with prospects and convert leads into business opportunities.
Handle customer enquiries, quotations, samples, and follow-ups.
Maintain and update lead databases and sales activity reports.
Maintain strong customer relationships and identify opportunities for repeat business.




Sales Coordination:
Provide complete backend support to the International Sales team for Africa & Middle East markets.
Prepare quotations, Proforma Invoices (PIs), commercial offers, and customer correspondence.
Follow up on inquiries, quotations, and pending orders with customers and distributors.
Maintain accurate sales records, customer databases, and business reports.
Export Documentation
Prepare and coordinate export documentation, including:
Commercial Invoices
Packing Lists
Certificate of Origin
Bill of Lading / Airway Bill
Shipping Instructions
LC and payment-related documentation
Coordinate with freight forwarders, CHA, shipping lines, and internal logistics teams.
Order Management
Monitor orders from receipt to dispatch.
Coordinate with Production, Planning, QA, and Dispatch teams to ensure timely execution.
Update customers regularly on production and shipment status.
Resolve order-related issu

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