HCLSoftware, a division of HCL Technologies, builds software across AI and automation, marketing, data and analytics, security, and cloud. HCL Unica is an award-winning marketing automation platform used by clients across multiple industries worldwide, and its current release applies AI and agentic capabilities to campaign planning and execution.
Company information: hcl-software.com
Unica Portfolio: hcl-software.com/unica
Location: Mumbai, India
Work model: Hybrid
Role Summary
This is a client-facing leadership role responsible for program delivery leveraging HCLSoftware's Unica portfolio, across implementation and managed marketing services engagements for banking and financial institution clients. The role is responsible for planning, staffing, and running multi-year marketing automation delivery programs, applying AI and agentic technologies.
Key Responsibilities
Accountability and Ownership of the entire Martech Delivery Program
Deliver marketing outcomes to clients based on agreed delivery scope and contracts.
Plan and run Martech program delivery in coordination with HCLSoftware stakeholders, business partners, and clients.
Build project plans covering timelines, budgets, staffing, and milestones for multi-year engagements.
Lead program delivery for banking and financial institution clients, applying delivery practices suited to regulated marketing environments.
Run managed marketing services, including ongoing support and platform optimization for Unica deployments.
Lead and coordinate project teams of 50 to 100+ members, including mentoring of project managers and associates.
Ensure Program Governance by sharing program status to client and HCLSoftware stakeholders on an agreed cadence and gather feedback to keep delivery aligned to project goals.
Identify and mitigate delivery risks to keep programs on schedule and within budget.
Hire and allocate resources to meet client staffing commitments.
Manage program budgets and repo