Company Description
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is transparent: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
Job Description
Job Description
Key Responsibilities
1.



Strategic Leadership & Business Ownership Define and execute the operations strategy aligned with organizational goals Own P&L; for the Life & Pensions operations portfolio Drive growth through new business, account expansion, and capability building Partner with sales and senior leadership in business development and solutioning
2. End-to-End Operations Oversight Oversee large-scale Life & Pensions operations (New Business, Policy Administration, Claims, Annuities, Servicing) Ensure SLA/KPI delivery across all processes and geographies Drive standardization, scalability, and operational excellence Implement best-in-class operating models
3. Client & Executive Stakeholder ManagementAct as executive sponsor for key client accountsBuild and maintain C-level relationships with clientsLead strategic governance (QBRs, MBRs, executive reviews)Manage escalations and drive long-term client satisfaction and retention
4. Transformation & InnovationLead digital transformation initiatives (Automation, AI/ML, Analytics, GenAI)Champion Lean, Six Sigma, and conti

📌 General Manager (Pune)
🏢 Wns Global Services
📍 Pune