Lead Qualification Associate

Lead Qualification

1–2 Years
Full Time
Gurgaon
6 Days a Week

Role Overview

We are seeking proactive and driven Pre-Sales Qualification Executives to manage high-volume incoming

and outgoing calls, qualify leads, and provide exceptional customer service. This role requires solid

communication skills, the ability to handle 150–200 calls per day, and prior experience in international client

handling.

Key Responsibilities

Lead Qualification & Communication
Handle a high volume of inbound and outbound calls (150–200 calls/day) to qualify leads based on set

criteria.

Engage potential clients, including international clients, by understanding their requirements and

offering relevant solutions.

Maintain a high level of professionalism and cultural sensitivity in all customer interactions.
Data Management & Reporting
Update client details and interaction history in the CRM system accurately.
Prepare daily and weekly lead management reports.
Ensure timely follow-up on missed call tickets and chat inquiries.
Client Support & Engagement




Address customer inquiries with a courteous and problem-solving approach.
Provide essential product/service details to leads, including international clients.
Route complex issues to the appropriate teams when necessary.
Collaboration & Process Improvement
Work closely with sales and marketing teams to improve lead qualification processes.
Suggest process enhancements to boost team efficiency and client experience.

Required Skills & Qualifications

Bachelor's degree preferred but not mandatory.
1–2+ years of experience in customer service, telemarketing, call centers, BPO, or related

fields, with proven experience handling international clients.

Demonstrated ability to manage 150–200 calls per day efficiently without

compromising service quality.

Excellent verbal and written communication in English (Hindi fluency a plus);

clear, neutral accent suitable for international client interactions.

Fami

📌 Lead Qualification (Gurugram)
🏢 myHQ by ANAROCK
📍 Gurugram