Roles & responsibilities
Manage and support production environments, ensuring application availability,
stability, and performance.
Perform and coordinate day-to-day support activities, including Incident
Management, Problem Management, and Change Management, in alignment with ITIL
practices and SLA commitments.
Act as a key technical resource for troubleshooting application, infrastructure,
and platform-related issues, including root cause analysis.
Execute and validate deployment activities, production releases, and
post-release checks to ensure operational readiness.
Support cloud-based environments using Azure App Services, Azure Storage, Azure
Application Insights, and Log Analytics.
Monitor system health, analyze trends, and proactively identify and resolve
operational issues using Azure monitoring tools.
Utilize SQL for data analysis, reporting, and troubleshooting application and
operational issues.
Coordinate with Engineering, Platform, Security,



and Operations teams to support
patching, vulnerability remediation, and workplace maintenance activities.
Leverage Microsoft Copilot and other AI tools wherever applicable to improve
productivity, accelerate troubleshooting, enhance documentation, and drive
operational efficiency.
Identify and implement automation and process improvement opportunities to
enhance service quality and reduce manual effort.
Maintain operational documentation, runbooks, and knowledge articles while
supporting audit, compliance, and disaster recovery activities.
Mentor junior team members and actively contribute to knowledge sharing and
continuous improvement initiatives.
Utilize Microsoft Copilot and other AI tools wherever applicable to enhance
productivity, efficiency, problem-solving, and knowledge management activities.

📌 / Sr. Engg - GTS - Run (Hyderabad)
🏢 KPMG India
📍 Hyderabad