Job Purpose To handle patient calls and enquiries, coordinate appointments, provide information regarding hospital services, and support the Front Office team in ensuring smooth patient communication and service.

1. Key ResponsibilitiesA.

Telephone

Handling

- Handle incoming and outgoing calls professionally.

- Respond to patient and attendant enquiries regarding hospital services, departments, doctors, and timings.

- Transfer calls to the concerned department or person when required.

- Maintain proper telephone etiquette and qualified communication.

B.

Appointment

Coordination

- Schedule and confirm doctor appointments through telephone.

- Inform patients about appointment timings and necessary instructions.

- Coordinate appointment rescheduling and cancellations.

- Follow up with patients regarding missed or pending appointments.

C.

Patient

Enquiry & Support

- Provide basic and accurate information about hospital facilities, services, departments, visiting hours, and available doctors.

- Guide patients to the appropriate department or service.

- Escalate medical, emergency, or complex queries to the concerned department.

- Assist patients and attendants courteously during their interaction with the hospital.

D.

Patient

Follow-up

- Make follow-up calls as instructed by the Front Office/Management.

- Contact patients regarding review appointments, health check-ups, and approved hospital programs.

- Maintain records of patient calls and follow-up status.

E.

Front Office

Coordination





- Coordinate with reception, billing, OPD, diagnostics, pharmacy, nursing, and other departments as required.

- Support the Front Office team during busy hours.

- Assist in managing patient flow and appointment-related communication.

- Ensure smooth coordination between patients and concerned departments.

F. Records & Reporting

- Maintain daily incoming and outgoing call records.

- Maintain appointment and follow-up records.

- Prepare daily/weekly telecalling reports as required.

- Update patient information in the hospital software/CRM, wherever applicable.

- Maintain confidentiality of patient information.

G.

Customer

Service

- Communicate politely and professionally with patients and attendants.

- Handle basic complaints and escalate unresolved issues to the Front Office In-charge.

- Maintain a positive and patient-friendly approach.

- Ensure patient confidentiality and professional conduct at all times.

1. Key Skills & Competencies

- Good verbal communication and telephone etiquette.

- Pleasant and courteous personality.

- Good patient-handling and interpersonal skills.

- Basic computer knowledge and ability to use hospital software.

- Good listening and follow-up skills.

- Ability to work under pressure and handle multiple calls.

- Fluency in Tamil and English preferred.

- Customer-service orientation.

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 Tele Caller Executive (Tiruppur)
🏢 Sree Saran Medical Center
📍 Tiruppur